Get in Touch With Us
Got a question about something you read on obrienloyd.com, spotted an outdated welcome offer, or want to suggest a sweepstakes casino we should look at? This page covers how to reach us and what you can expect once you do.
The Best Way to Reach Best Sweeps Casinos
Email is the most reliable channel for getting in touch with our team. We read every message that comes in and try to respond within a couple of working days. Send your note to [email protected] and include a short line about what your message concerns — that alone helps us route it to the right person and avoid back-and-forth.
We don't currently offer live chat or a phone line, so email remains the fastest route for most enquiries, including anything related to our reviews, our rankings, or the way we cover sweepstakes and social casinos.
What Readers Usually Contact Us About
Most messages we receive fall into a handful of categories. Here's what tends to come up, and how we handle each one:
- Corrections on operator details — Welcome offers, eligible states, and redemption terms at sweeps coin casinos change often. If you notice something on our site that no longer matches what an operator is showing, tell us the platform name and what changed. We verify before updating.
- Questions about how sweepstakes casinos work — Readers frequently ask about the difference between Gold Coins and Sweepstakes Coins, how the no-purchase-necessary entry method works, or why a platform isn't available in their state. We're happy to point you toward the right explanation, though we can't give legal advice about whether a specific site is permitted where you live — that always depends on the operator's current terms and your state's laws.
- Suggestions for our list of sweepstakes casinos — If you've come across a new sweeps casino you think belongs on our radar, let us know the name and where it operates. We review new entrants before adding them anywhere on the site.
- Feedback on our rankings or methodology — If you disagree with where an operator sits on our list, or want to know why one platform scored higher than another, we're glad to explain the reasoning behind it.
- Partnership or editorial enquiries — If you represent a sweepstakes or social casino operator and want to discuss being featured, introduce yourself and outline your platform. Note that any commercial relationship never determines how an operator is rated or ranked.
- Responsible play concerns — If you or someone you know is finding it hard to keep play limited to entertainment, mention this in your message and we'll point you toward appropriate resources. Sweepstakes casinos use free-to-play virtual currencies, but that doesn't mean play habits can't still become a concern worth addressing.
What Happens Once You've Sent a Message
A real person reads every email that reaches us — we don't rely on automated replies to stand in for an actual answer. Depending on the subject, that might mean a straightforward reply, a follow-up question, or a note that we're looking into an update on the site.
Our aim is to respond within two working days. During busier stretches — for example, around major promotional periods when several operators are updating offers at once — it may take a little longer. We'll always get back to you.
Before You Write In: A Few Things We Can Help Clarify
Some questions come up often enough that it's worth addressing them here directly, so you know what to expect from any reply:
- We can explain how a platform's dual-currency model works in general terms, but we can't confirm whether a specific sweepstakes casino is legally available in your exact location — operators set their own eligible-state lists, and these change, so always check the operator's current terms.
- We can't process redemptions, verify your identity, or access your account on any platform we cover — those requests need to go directly to the operator in question.
- We can't offer tax guidance on redeemed prizes. Prize redemptions may carry tax implications depending on federal and state rules, and we'd always suggest checking with a tax professional or official guidance for anything specific to your situation.
- We're not able to comment on individual account disputes, withdrawal delays, or customer service issues at a named operator — those are best raised with that platform's own support team.
If your question falls outside what we can help with, we'll try to point you in a useful direction rather than leave you without an answer.
Keeping Our Content Accurate
Our list of sweepstakes casinos, offer details, and comparisons are reviewed regularly, but operators change their promotions, eligible states, and terms on their own schedule. Reader input is one of the ways we catch things before they go stale. If something you've seen on our coverage of other casino markets or anywhere else on the site doesn't match current reality, we'd genuinely like to know.
Thanks for taking the time to reach out. Whether it's a correction, a question, or just a thought on what we've covered, we look forward to hearing from you.